Tag Archives: content marketing

“The Joy of Pepsi-Cola” is found in its global model

It’s not always a joy when you’re undergoing a global transformation in an organization like PepsiCo. As if it’s not hard enough to drive a new agenda with global processes, you must also make an effort to properly sort through all of the pushes and pulls to remain locally relevant. This is no easy feat when you’re driving the change in a company that’s larger than some small countries.

Even if your company doesn’t have 260,000+ employees across 84 countries, you still need to be of two minds when implementing a global shared services strategy. What does this mean? We asked Shakti Jauhar, PepsiCo’s Global HR Operations and Shared Services, to explain.

Shakti HeadshotSimply put, you should think globally when the value is driven by consistency and standardization. Conversely, you should think locally when the value is driven by the needs and variations of specific markets, he says.

For example, motivations and rewards systems are different in different countries. These are initiatives that you don’t want to standardize across the globe. “It’s all about harmonization, and at the end, making sure that harmonization takes care of whatever the local regulatory environment is and the local needs are,” Shakti says.

Tomorrow’s successful Shared Services models will sink or swim on the backs of your HR professionals’ ability to be adaptive, agile and analytical. They will only be able to do so if you throw them the lifejacket of standardization. Demonstrate the high-level need for change management, communication and engagement to the executives on your team. Meanwhile, you’ll also need to listen to the positive and negative experiences of the locally-based teams to make sure you’re taking a constant pulse of the changes. Their feedback will provide you with the data you need in order to make timely and effective adjustments.

The amount of knowledge and data that will continue to stream in to centers across the world will require analytical abilities that have perhaps never been seen before. Thankfully, technology will step in to help carry this burden. The ideal center has a three-layered approach to technology, according to Shakti. It’s built on a very simplistic technology infrastructure that supports any given cloud-based application platform, which allows the organization to maintain the technology as it moves and changes. On top of it all of this is all of the devices.

Now is the time to set up a support structure for those processes that lend themselves to self-service, whether it’s employee management or HR, so that the affected business teams are free to leverage technology instead of the old process. Although technology ends up playing a large role, transformation is not about technology, it is about process. It’s about being able to leverage the information, and the data, to be able to help the business goal, he says.

“So, if I have that three-layer infrastructure, I can then plug and play all the new startup innovations that come in, plug them in, leverage them, use them, be more efficient, plug it out, and put in a new one if I need to,” he says. “At the end of the day, we need to be agile in order to get to that point where we can start to really leverage what is coming to us from an innovation perspective, from all these startups that we think about and we talk about all the time.”

This is a summary of an interview with Shakti Jauhar from the HR Shared Services event.

Four pro tips on media partner outreach

Let me make one thing clear right off the bat: Media partners are not the media. They can be, but are not exclusively. There is a greater network of publications, associations, groups, LinkedIn members, etc., who also have a vested interest in the topic you’re writing on.

If I conduct an interview or create an infographic that has value, why shouldn’t it be of value to others, too? I’ve identified my media partners before I even create the content because there’s really no point in content if it isn’t being seen.

It’s a no-brainer that external partnerships with media partners are integral to promotion. What’s more is that the result could be that you’re PUBLISHED!!! Or, you go viral.

infographic-outreach

Pro Tips:

1. Email individually. You can bcc, but I prefer to send people the same email individually because I am personally very good at sniffing out mass emails when they hit my inbox: and then I straight up ignore them. There are usually no more than 20 media partners per topic, so if you copy and paste the same message into separate emails it doesn’t take too long. I just sent this same message to 9 media partners in 7 minutes. Easy.

2. Make the subject line clear. I use the subject line and the first sentence to state immediately that this is content that I am giving them. Again, to abate the spam issue, I want them to know right away that this will benefit them, then I go into how.

3. Conversational. That goes without saying – I’m a human, they’re a human. I’m just a human who has created content that I am proud of and I would like another human to post it to their website and social media. This usually works out because most media partners are looking for free content whenever they can get their greasy fingers on it.

4. Find the media partners. Search out the appropriate media partner companies first and then go to their website to find the appropriate contact. The job titles are usually editorial/pr/communications/media related.

Bonus tip:

Follow-up. No deaf ears accepted. I plan to follow up with those who haven’t responded within the next week. I will not be ignored.

Write like a 5th grader to make more money

“If you can’t explain it simply, you don’t understand it well enough,” – Albert Einstein.

Let me explain what he means: Your copy should be #basic. Overly-complicated copy is filled with adjectives, adverbs, countless clauses, technical terms and business jargon. This is costing you money.

The science behind it is hiding right under your fingertips and within your favorite word processing software. Microsoft Word is equipped with this fun little tool called the Flesch-Kincaid readability test, which is a formula that determines how easy-to-read your copy is to the average American.

The idea was born of the “plain language” movement in the 1960s, which itself was an attempt to increase the comprehensibility of government documents. It has since been fleshed out to become a very useful metric for marketers and advertisers to tailor copy to their targeted audience.

Brand experts will tell you that the key to writing a killer slogan or tagline is for it to be memorable, emote positivity, and differentiate the brand from its competitors. All of this is true, but what is missing is the simplicity of language.

Are writers allergic to simplicity? They shouldn’t be, considering the most successful slogans are also the most plain: Nike’s “Just do it.” McDonald’s “I’m Lovin’ It.” Visa’s “It’s everywhere you want to be.” 

Keep it simpleThis is vital to ensuring that your brand doesn’t become trapped and die in its primary channel or media. How does a brand come to life across all its touch points and in a consistent manner? Through consistency in product design and software – all of which translate to a cohesive experience.

There are visible and physical languages, said Michael Lenz, Director, Global Brand Experience and Design at Cisco, but the human touch – using words to fulfill the brand promise – is often what is missing.

You don’t change your identity when switching jobs or locations, so why would your business change its voice depending on the channel? The marketing. The labels. The colors. All should deliver on your brand’s promise. If you’re feeling overwhelmed, then take into account that the average Cisco user has 3,200 touch points. It hasn’t always been easy for them, either.

They knew there was a problem when one customer wrote-in, “I am a solid Cisco fan, but how many hours do they expect me to waste trying to understand their shit?” Yikes.

The problem was that no one understood what the hell Cisco was talking about. They had to undergo a massive overhaul to remove any engineering or product developer “speak” within their copy. It took several revisions, but the resulting copy became short and relevant; bold and human, Lenz said.

No one wants to read copy that is “too” anything: too educational, technical or clunky. Have you ever read Insurance policy packets? Painful. French author Marcel Proust? Brutal.

The next time you sit down to write, imagine that you’re a musician or composer. Consider that writing words on the page is no different than scribbling down musical notes to draft a song. Words, sentences, paragraphs and pages also need a melody and an obvious beat to them.

So, channel Taylor Swift the next time you’re tasked with drafting an article, marketing email or advertising copy. Her songs are so successful because they’re repetitive (most people must see or hear phrases eight-to-nine times before it sticks), but mostly because they’re simple.

 

Simplify your readability in these four steps:

  1. Click the Microsoft Office Button Office button image, and then click Word Options.
  2. Click Proofing.
  3. Make sure Check grammar with spelling is selected.
  4. Under When correcting grammar in Word, select the Show readability statistics check box.

Putin’s Cult of Commas

We’ve been struggling with some commas here lately. So, I have enlisted the help of a certain shirtless Russian to put together some top ‘commandments to commas’ as a refresher — and to keep you in line.

1. Commas separate the elements in a series of three or more things.
a. Both the American and Russian flags are red, white and blue. As you may recall from previous grammar posts, the decision to add the comma before “and” is preferential. Its name is the Oxford comma and I personally hate it. I will judge you so hard if you use it.

2. Commas should be inserted after the following conjunctions when connecting two independent clauses: and, but, for, nor, yet, or, so.

Putin in a bubble
Putin pic courtesy of CNN.

a. It’s freezing outside, but I didn’t wear a heavy jacket since I’m in a bubble of my own device. An independent clause means that it can stand alone as its own sentence, even if the two were separated.

3. Use them after an introductory element.
a. While fly fishing shirtless, it never bothers me how arrogant I look.

4. Use them to set off parenthetical elements.
a. The Next Generation Cat Food Supply Summit, your industry’s top event, will never be held in Sochi because I am a dog lover.

Shirtless Putin
Putin pic courtesy of CNN.

5. Use a comma to separate coordinate adjectives.
a. Only beautiful, successful, shirtless delegates will be permitted to attend the upcoming Cosmetics Compliance event.

6. Typographical Reasons
a. The event is in St. Petersburg, Russia.
b. Vlad last spoke at the summit held September 4, 2013.

Rule of thumb.

A somewhat general rule of them is to consider where you would take a breath or pause when reading copy in your head. That’s where the comma should find itself.

Create great copy: Things to remember

Who says that writers don’t know science? Writing is a science! If it weren’t, then anything that was ever written for marketing or advertising purposes would do its job and make you fast cash.

Know your audience.

The more you know, the better targeted and relevant your copy will be. Ask yourself:

  • —What does their everyday life look like? Who do they work with? What websites do they read?
  • —What are they passionate about? Hobbies?
  • —What past products/services have they purchased and how does your offering compare? Once this is identified, however, it’s ineffective to use comparison words in the copy itself. For instance, instead of saying “Our vacuum cleaner is better than the common household brand.” You identify how it is better, ie., “Our vacuum cleaner has five times the suction as other brands.” Now you’re showing them, not just telling them.

Identify key motivators.

A gerund is a noun acting as a verb. It ends in
A gerund is a noun acting as a verb. It ends in “-ing.” Awesome cartoon courtesy of Boggletondrive.com.

Great copy motivates people to feel, think or do something. One way of achieving this is by addressing them personally.— I don’t mean to say that you should call them out by name – I mean that they need to trust you. They need to like you.

  • —You can reach users by speaking directly to them – be conversational and as specific as possible. Avoid sweeping statements.
  • —Don’t use passive voice — write in the present tense (avoid gerunds, or, the “ing”)
  • —Short, Simple and Sincere (one way of doing this is by avoiding adjectives)

Layout matters.

The way you position words, pictures and paragraphs in your website copy or email are important.

  • —Indent sections & number paragraphs
  • —Capitalize and BOLD sparingly. Does anyone underline anymore?

What’s next. 

—Include a testimonial.

  • It’s always better to have someone else say how great you are so that you don’t have to. A brief and convincing quote from a respected source adds credibility to your campaign.

—Keep your copy clean and concise.

  • Cut unnecessary words and consolidate ideas.
  • Have someone else read it to see if they understand the message.

—Avoid weasel words.

  • Weasel words include: may, maybe, hope
  • Instead, use words that emote power and prestige:  will and can

EXPERT INSIGHTS: MARKET RESEARCH FOR BRAND INNOVATION

How do you define brand?

“At its core, a brand is a promise to consumers. What will consumers get when they purchase a product or service under your brand umbrella? The brand promise incorporates more than just those tangible products and services. It also includes the feelings that consumers get when they use your products and services.” – Branding Strategy Insider

I asked four market research experts from MTV, J.P. Morgan, Meijer International and Union Bank to answer what that questions means to them.

This is what they said:

“In our world, it’s the brand of the company. As a retailer, this is tricky, because we sell products for many well-known brands. That said; we define brand as what our company Brad Hilemanstands for (services, products, etc.) and how we want customers to perceive us. We’re tasked with bringing the brand to life through content and creative, so it’s really about how we communicate through tone, visuals and story.”

– Brad Hileman, Director of Digital, Brand Development, Meijer Inc.

“The way a customer remembers you.”Xavier Corona

– Xavier Corona, Vice President, Sr. Marketing Manager-Multicultural and GCM
Corporate Marketing, Consumer Lending, Union Bank

Michael Rosenberg

“Brand is the public ‘image’ or ‘perception’ of a given company. Brand is more than just a logo or name, it’s the “embodiment of a company and its’ values to the public.”

– Michael Rosenberg, Managing Director, Corporate and Investment Bank Marketing,
J.P. Morgan

alison hillhouse“Any brand that is turning old models on their heads, for example, mattress companies Caspar and Tuft & Needle that are calling BS on the outdated and opaque mattress industry model. These new brands offer Millennials exactly what they want – perfect design in both product and communications, transparent product details, free trials with no commitment, convenience, affordability and promise of perfection. Industries that try to pull the wool over consumers’ heads like Sleepy’s are dead. Millennials won’t stand for them.”

– Alison Hillhouse, Vice President of Insights Innovation, MTV

Capitalization in Headlines & Subject Lines

Fix yo grammar.
Fix yo grammar.

Lately I’ve seen some inconsistencies between who is capitalizing what in certain subject lines and titles.

So, stop. It’s grammar time!

Opinions are divided across stylebooks on what words should be capitalized, but throughout my career I’ve been able to develop a universally-accepted, three-rule guideline:

  1. Always capitalize the first and last word of the subject line/title (you all are perfect with this rule.)
  2. Capitalize any and all words that are four or more letters in length
  3. Do NOT capitalize conjunctions (and, or, but, nor, yet, so, for), articles (a, an, the) and short prepositions (in, to, of, at, by, up, for, off, on).

Here’s a quiz I pulled off the World Wide Web to test you on these rules. Which words do you think should be capitalized in these titles/subject lines?

  • made to stick: why some ideas survive and others die
  • the story factor: inspiration, influence, and persuasion through the art of storytelling
  • fierce conversations: achieving success at work and in life, one conversation at a time
  • a funny thing happened on the way to the boardroom: using humor in business speaking

Think on it …

Still thinking ….

Do you know which words to uppercase yet?

Ok, let’s test those skills:

Made to Stick: Why Some Ideas Survive and Others Die (to is a short preposition; and is a conjunction)

  • The Story Factor: Inspiration, Influence, and Persuasion Through the Art of Storytelling (through is a preposition, but is capitalized because it is greater than four letters)
  • Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time (one is capitalized because it is an adjective)
  • A Funny Thing Happened on the Way to the Boardroom: Using Humor in Business Speaking

The most common errors I see are with short words that are not conjunctions, articles, or prepositions. Words such as one, it, its, it’s, him, and own should all be capitalized no matter where they appear in a title.

I hope this helps! Next week a note on prepositions? Email me to let me know what you have questions about.

BONUS: Did you know there’s a name for the the “dot, dot, dot” … you see in emails and other correspondence? It’s called an ellipses (eee-lip-seas), and is used most frequently in writing when summarizing quotations.

Video: A Look Back on Call Center Week 2015

I’m trying new things, y’all.

In June this year I attended the 15th Annual Call Center Week in Las Vegas. (It also happened to be where I celebrated my 29th birthday.)

CCW first image

Watch Now: A Look Back on Call Center Week

As Content Director, I was tasked with collecting photos, interviews and articles that accurately and educationally showcased the event.

Click on the link to see the final cut!

Effective Email Marketing for Niche Markets

This is a rough recreation of a niche marketing email I wrote for the Military Radar community. A few notes about why it works:

  • It has a catch subject line
  • It opens with a quote from an industry expert
  • It presents the event’s Five W’s upfront
  • It has four calls-to-action to download the content piece
  • It establishes industry knowledge

Let’s get to the email. The subject line was:

From the Desk of Dr. Guerci: Next Gen Antennas

8th Annual Military Radar Summit
February 23-25, 2015
Washington, D.C.

www.MilitaryRadarSummit.com

The Military Radar Summit is a truly unique venueIt addresses the entire radar enterprise: emerging customer needs and markets, the latest technology developments and unparalleled networking opportunities with those ready to do business…

Dr. Joe Guerci, Fellow and Warren D. White Award Recipient, IEEE

Dr. Guerci, the foremost radar authority, has been the Military Radar Summit’s chairman many times over and has provided us with an exclusive article on the Next Generation of Affordable Smart Antennas. Read the full article here.

Dr. Guerci's content piece, which is promoted in this content marketing email.
Dr. Guerci’s content piece, which is promoted in this content marketing email.

Next Generation Affordable Smart Antennas

A confluence of advances in low cost digitally controllable RF metamaterial-based apertures and real-time embedded cognitive signal processing has afforded a new opportunity to realize a distinctly new and affordable low SWAP smart antenna capability for a multitude of demanding applications from communications to radar. This article, which is co-authored by Dr. Joe Guerci in the Microwave Journal, provides an overview of these enabling advances, their synergistic combination and the new markets that are emerging as a result.

Download the ArticleEmail Me the Article

For more information on the event, including the draft agenda, additional content and speaker and session information, visit www.MilitaryRadarSummit.com.

I look forward to seeing you this February 23-25 in Washington, D.C.

Kind regards,

Headshot-1

Hannah Hager
Online Content Director
IDGA

P.S. Take a peek at this summary of our past attendees for an idea of who you can expect to meet and network with at the event.

Here’s the full thumbnail of the email:

Guerci Thumbnail